Wednesday, 30 July 2008

Qantas Airlines makes second emergency landing in three days

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I've flown on Qantas a few times over the years and always considered the flights pretty high up there in terms of travel experiences, especially on the long haul L.A.-->New Zealand-->Australia route.

But it seems that Australia's national carrier, known in the past to be one of the world's safest airlines, has been having some trouble of late.

Last night a Qantas flight from Adelaide to Melbourne had to turn around after 20 minutes and make an emergency landing when one of its landing gear doors would not shut. This came only three days after another Qantas flight had to make an emergency landing in the Philippines when a significant hole was found in the fuselage.

The flight yesterday was a Boeing 767-338 and the one that landed in the Philippines was a Boeing 747-400.

Consumer confidence is shaken. Many passengers on yesterday's Adelaide-Melbourne flight refused to board another Qantas flight, opting instead to fly with other airlines or find ground transportation for the long trip to Melbourne, Australia's Daily Telegraph says.

The newspaper has also compiled a complete list of Qantas mishaps since 2006. Read it here.

No injuries were reported in either incident, and Qantas corporate is downplaying the danger factor involved in the emergency landings.

And that's something to consider: Has been inflated a bit by the media.

While a hole in a plane's fuselage sounds to me pretty significant and worth the measures of an emergency landing, the landing gear door failure did not pose a significant threat to the flight, Qantas said. In fact, it was really a judgment call on the part of the pilot whether to continue flying with the wheel door open, which would have created much more drag. He decided to turn around.

A lot of you regularly read Kent Wien, Gadling's resident airline pilot, who flies for a major airline. Here's his take on this Qantas story:

"The Qantas article is pretty typical of the media. With so many departures a day, it's easy to report on every maintenance issue when an airline has a high profile incident.

"At [my airline] we get a weekly summary of everything that has happened that week. There are usually 20 or more items more significant than this Qantas example in each report. Not bad considering we have 2500 departures a day."

Thanks, Kent, for sharing your thoughts.

 

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Another disabled traveler horror story: Delta passenger with muscular dystrophy forced to crawl off plane

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Earlier this month I posted on a husband who had to carry his wheelchair-bound wife onto a Ryanair flight after the airline failed to make sure the proper equipment -- in this case, an Ambulift -- was available at the plane during boarding. The Ambulift never showed up.

While we can debate all day whether the airline's crew in this case could have done something else to help, what we cannot debate is that amid all this discussion about what is and what is not in the job description of airline crew, it is undeniably a part of the job to make sure that disabled passengers are accommodated during the boarding and de-planing process.

A woman named Julianna, who has muscular dystrophy, found herself having to crawl down the steps off a Delta Airlines flight July 20 in an effort to make a connecting flight after it took the airline more than 30 minutes to produce a wheelchair and lift.

Her flight landed in Atlanta at 7:30 p.m. Her connecting flight departed at 8:05 p.m. Her wheelchair showed up at...8:05 p.m.

At one point, Julianna says flight crew members told her she might end up making the connection if she stopped standing around waiting for help. How busy they were trying to track down that chair is unclear.

Her ordeal continued for the next several hours. Delta agents haggled about whose job it was to push Julianna around in her wheelchair as she got re-ticketed (obviously she missed her connection) and assigned to a new gate. The Delta ground crew members who were supposed to be on call for such a task apparently weren't answering their stations.

When Julianna reached her final destination, West Palm Beach, again Delta did not have a wheelchair waiting, and she crawled onto the shuttle bus, she says.

No doubt there will be finger pointing about whose responsibility it was to help Julianna, and who dropped the ball. There always is during these incidents of apparent incompetence. The flight crew? The ground crew?

Perhaps Julianna is exaggerating the incident, as irate travelers can. But either the wheelchairs were waiting for her, or they were not.

If, as it appears, they were not, then Delta Airlines dropped the ball, regardless of who specifically you pin it on.

There are few excuses I can think of for not having wheelchairs waiting for passengers who need them.

Forced to crawl, Julianna is justified in venting her disgust, as she does in a letter to Delta CEO Richard Anderson excerpted on the consumer advocacy Web site The Consumerist.


West Palm Beach is not ranked among the world's best airports. Go figure. So ... what are the world's best airports?



Click the images to find out which airports are the best ... and why!

 

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"No Reservations" season 4, episode 14: Uruguay

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Location: it's a Bourdain family vacation to Uruguay, the hidden secret of South America. Quietly tucked between beach-strewn Brazil and boisterous Argentina, Uruguay is the unsung hero of grilled meats, beautiful scenery and a quintessential "laid-back" lifestyle.

Episode Rating: Four bloody meat cleavers out of five. The cleavers are extra bloody this week from the insane amount of meat Tony eats during his Uruguayan odyssey. It's worth noting that the high ratings so far this season are not inflated - every single new episode this summer has made for highly-watchable television.

Summary: Little did we know, but the Bourdain family has a colorful family history, starting with Tony's grandfather who headed across the Atlantic in 1918 to settle for a few years in Uruguay. It is this mysterious voyage across the ocean which frames Tony's trip. Who were his ancestors? What was life like in early 20th Century Uruguay? To help in his quest, Bourdain invites along his brother Chris, and the siblings set off to try and find some answers (and possibly eat some animal flesh during their downtime).
There's no better place to begin a trip to Uruguay then by visiting the country's capital, Montevideo. It's a majestic old gem of a city, full of crumbling old buildings and picturesque streets. And perhaps no landmark is more emblematic of Uruguay than the Mercado del Puerto, arguably the "beating heart" of the country. The market is filled with vendors selling a virtual cornucopia of meat of every shape and size, slow-cooked a la parrilla (on the grill) over the burning coals of a huge wood-fed fire.

It's here that Tony lays out his "meat manifesto" for his brother while the two gorge themselves on steak, sausages and loins served with a side of the ubiquitous chimichurri sauce. The consumption of potatoes, vegetables or bread of any kind while eating meat is forbidden! It only serves to fill you up so you can eat less meat. Mercado del Puerto truly seems tailor-made for Mr. Bourdain.

But this is Uruguay after all - there's much more grilled flesh to be eaten, so Bourdain and his brother travel to "Gaucho country" near the village of La Galleja to visit a Uruguayan estancia. While there, Tony is hosted by a family originally from Canada that has made the Uruguayan countryside their home. The family cooks a huge feast in honor of Chris and Tony's visit, including a whole piglet a la parrilla, an Estofado (a South American stew) made with sweet potatoes and Nandu and the centerpiece: an armadillo. Tony's reaction: it tastes like chicken. Really Tony? Is this not the cardinal sin of food television?

Next up is the sleepy village of Garzon, population 200, where Tony pays a visit to renowned chef Francis Mallmann. Mallman has retreated from the glitzy dining scene of nearby Punta del Este to focus his energies on simple, traditional Uruguayan cooking. To demonstrate his new focus, he prepares Tony a meal using the traditional styles of asado - meat cooked between two iron grills, meat cooked in salt crust, vegetables cooked in hot ash and a pascualina spinach-egg pie on the side. As they eat this simple, delicious meal, Francis and Anthony discuss virtues of patience and the ultimate simplicity and primal nature of barbecue. The normally vitriolic Bourdain is downright mellow and rightfully so - an enormous simple meal of grilled meats seems to be perfectly suited to Bourdain's temperment.

Seemingly satisfied with his time in the interior, Bourdain heads for the coast where he relaxes in Punta del Este, Uruguay's infamous summer beach retreat for the rich and famous. After sunning himself on a beautiful stretch of sand, Tony and Chris have dinner seaside at La Huella, where they dine on fire-roasted prawns and sauteed octopus. Not surprisingly the Uruguayan seafood is just as good as the barbecue.

The two brothers then head up the coast to the hippie enclave of Cabo Polonio. They drink at a small bar with a local named Raoul, downing shots of the local moonshine made from grapes while the bar's pet penguin, Pancho, scurries about beneath their feet. How did the penguin get there? He just sort of got lost one day and decided to stay. About the same way most wanderers find themselves in Cabo Polonio.

Upon their return to Montevideo, Tony and brother Chris conclude their visit at a raucous street fair featuring chorizo sandwiches, some drum based candombe music and siete y tres cocktails made from a mixture of red wine and coke. Though Bourdain and his crew clearly planned the event for television, the scene quickly becomes a full-fledged party as the friendly locals notice the commotion and begin to gather. It's fairly typical of Uruguay - it just sort of sneaks up on you with its beauty, its surprising and fantastic food and the unassuming friendliness of the locals. But don't expect Uruguay to stay under the radar much longer - a place this good can only stay a secret for so long.

 

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British Airways and Iberia to MERGE

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Word coming in from Australia's The Age is that British Airways plans to merge with Spanish national carrier Iberia in light of the tightened economy and fierce competition. The two are said to be in advanced talks in preparation for a merger, though several reports from the wire proffer conflicting reports about how complete the deals is.

Surprisingly, the European Union has already granted the two carriers permission to merge, in a process that is astonishingly faster than that in the United States (case in point, Northwest and Delta).

Operationally, the merger wouldn't be outrageous; BA already owns a large part of Iberia, they are both in the Oneworld Alliance and both have a strong presence in Western Europe. And the unity of the two carriers would make BA a stronger player in the EU and transatlantic market...

At the very least, perhaps BA will enlighten Iberia a little bit on how to make their airline a little bit less of a crap bag. I have flown on IB several times in the past few years and am still dumbfounded at the poor quality of service on the carrier.

Details on the entire event are starting to come into focus as data stream into the interwebs -- we'll let you know how and if the merger works out.

 

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Tuesday, 29 July 2008

On Frontier from the Old Frontier

Last Friday, Perseus LLC, an investment firm from Washington DC, "loaned" Frontier $100 million. If the deal is approved by both the bankruptcy court and by Frontier's credit committee, Perseus could end up owning almost 80 percent of Frontier. Our best guess is that Perseus thinks that with decreasing fuel costs and flight cuts by United in Denver, Frontier will find a way to be profitable.

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Choose a Keynote at The Beat Live

The Beat Live is a user-generated conference. Now, subscribers to The Beat can pick a keynote speaker for this September's event in Cleveland. If you are a subscriber to The Beat, you should have received your ballot by email on July 29 from The Beat. We will resend the ballot to readers who have not voted. Only Beat subscribers as of July 28 are allowed to vote. After the show in Cleveland, The Beat will publish this keynote speaker's comments including questions and answers from the audience.

Note: Voting for your own company will disqualify your vote. Do not vote for someone who works at your company.

Click below to learn what each candidate plans to talk about or to ask them questions or offer comments:

Jim Davidson, Farelogix

Rob Greyber, Egencia

Chris Kroeger, Sabre

Rajeev Singh, Concur

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China: Flight delays result in rampage at airport

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3 China Southern Airline flights were delayed because of bad weather conditions and the closure of one of the local destinations due to runway repairs. Result: 170 passengers were left at the airport in Kunming (southwest China) and landed up breaking desks and smashing computers in a state of outrage and frustration.

Beyond these facts, the story is a little blurry.

The airline denies they mistreated their passengers, they state that there were enough staff at the airport looking after them, and that 100 of their customers stayed in the hotel they were offered. Also, they have agreed to compensate each passenger with 100 Yuan (approx. $14). However, other media reports say that most passengers went to look for hotels with vacancies for the night without much luck, and they landed up sleeping on the aircraft or in the departure hall; no food was offered and not enough airline staff were around to fix the situation.

The situation was delicate and naturally volatile, but at the same time not an unfamiliar one. As for what happened at the airport, it's the airline's word against the passenger's -- two completely different perspectives -- so what actually happened will only be clear to those who were there. It's amazing how personal perceptions of a situation can be so relative, depending which side you are on.

Anyway, I think what's important is that after 17 hours of waiting, all passengers were put on other flights to their respective destinations, as well as compensated (although miserably). However, many passengers still want a public apology printed in the newspaper. Sigh. What does it take for people to just let things go once they are fixed!

 

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